Käyttöehdot

 1. About FÖRETAG

The company MOS Global AB has its registered office in Helsingborg. The company's postal address is info@skrubbhuset.se.

If you would like to get in touch with us, send an email to info@skrubbhuset.se with your enquiry and contact details, and we will get back to you shortly.

2. Ordering

Once you have completed your order, an order confirmation is sent to your email address. The confirmation contains all details about products, price, and billing and delivery address.

If anything is wrong in the order confirmation, you must contact us immediately by email at info@skrubbhuset.se.

3. Delivery

Our normal delivery times are 5-12 working days. Please note! Orders placed on weekends are shipped the following Monday at the earliest.

Due to high load at the postal carrier, delays may occur. We therefore ask for your understanding, as this is not something we can influence.

If delivery delays should occur (without us having informed you of a longer delivery time), you should contact us at the email address: info@skrubbhuset.se

Please note that additional customs duty and VAT may be charged, as you as a customer are the private importer of the product you order.

3.1 Incorrect delivery address

The customer is responsible for ensuring that the name, address and contact details provided when ordering are correct and complete.

If an order cannot be delivered, is returned to us or is otherwise delayed due to incorrect or incomplete information provided by the customer, the customer is responsible for the costs that arise. This includes, for example, the cost of new shipping, return shipping, handling fees or other fees charged by the carrier.

If the shipment is returned to us due to incorrect address details, the customer may choose to have the item sent again upon payment of the new shipping cost. If the customer instead wishes to cancel the purchase, the value of the item is refunded, less the original shipping, return shipping and any other costs incurred as a result of the incorrectly provided address, to the extent this is compatible with applicable consumer legislation.

4. Prices

All prices are stated in SEK. Prices are exclusive of any import VAT,
customs duties and handling fees that may be added depending on the country of delivery.

We reserve the right to make price changes caused by price changes from suppliers, misprints in the price list and errors in prices due to incorrect information, and we reserve the right to adjust the price.

5. Right of withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal, which applies from the time you have received a product you have ordered.

5.1 When exercising your right of withdrawal:

You must notify us that you wish to withdraw. The notice must be sent to us at info@skrubbhuset.se. Your message must clearly state your name, address, email address, the order number and which products the return concerns.

You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notice.

You are responsible for return shipping, delivery and the condition of the products when returned; the products should therefore be sent well packaged and in their original packaging.

From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the product's original value in the case of a used or damaged product.

5.2 The right of withdrawal does not apply to:

Products that have been sealed for health or hygiene reasons and

where the seal has been broken by you.

Products that are sealed audio or video recordings and where the seal has been broken by you.

Custom-made products that have been tailored specifically for you or have a clearly personal character according to your wishes.

Services that have been fully performed and where you have expressly consented to the service starting without a right of withdrawal.

Goods that can deteriorate quickly, for example food.

Single issues of newspapers or magazines.

For more about the statutory right of withdrawal, see here.

6. Complaints and claims

We inspect all products before they are sent to you. Should the product nevertheless be damaged or incorrectly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the fault free of charge.

You must always contact us for approval before returning a defective item.

The complaint must be sent immediately after the defect has been discovered.

6.1 How do you make a complaint?

Any faults and defects must always be reported to info@skrubbhuset.se stating your name, address, email address, order number and a description of the fault.

If we are unable to remedy the fault or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints.

We reserve the right to reject a complaint if it turns out that the item is not faulty in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines of the Swedish National Board for Consumer Disputes (ARN), see arn.se.

7. Limitation of liability

We accept no liability for indirect damage that may arise due to the product.

We accept no liability for delays/faults resulting from circumstances beyond the company's control (Force Majeure). Such circumstances may include, for example, labour disputes, fire, war, government decisions, or reduced or failed delivery from a supplier.

Furthermore, no liability is accepted for any changes to products/product features made by the respective supplier and other factors beyond our control.

8. Product information

We reserve the right to typographical errors on this website and to the clearance of products. We do not guarantee that the images show the exact appearance of the products, as some colour difference may occur depending on screen, photo quality and resolution. We always try our best to display the products as accurately as possible.

9. Information about cookies

According to the Swedish Electronic Communications Act, visitors to a website must, for privacy reasons, be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit asks to save on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the website of the Swedish Post and Telecom Authority.

10. Personal data

By shopping at MOS Global AB, you accept our data protection policy and our processing of your personal data. We care about your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without a legal basis.

MOS Global AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to handle your order and, where you have requested newsletters or campaign offers, to be able to tailor marketing to your individual needs.

The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a natural person.

10.2 What data do we store?
To handle your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address and purchase history.

Your data is stored for as long as we have a legal basis to process it, for example to fulfil the agreement between us or to comply with a legal obligation under, for example, the Swedish Accounting Act.

10.3 Legal basis
In connection with a purchase, your personal data is processed in order to fulfil the agreement with you.
Marketing, campaigns and similar mailings take place with your consent.

10.4 What data is shared and for what purpose?
10.4.1 Payment provider

When a purchase is completed, information is shared with our payment provider. What is stored is first name, last name, address, email address and phone number. If you choose to pay by invoice, your personal identity number is also stored by the payment provider. The information is stored in order to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Klarna.

10.4.2 Shipping companies
In order to deliver your orders and fulfil our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notifications.
The shipping companies we work with are: Postnord, Early Bird, Citymail

10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use Klaviyo for sending newsletters.

10.5 Right of access
You have the right to receive an extract of all the information we hold about you. The extract is delivered electronically in a readable format.

10.6 Right to rectification
You have the right to ask us to update incorrect information or complete information that is incomplete.

10.7 Right to be forgotten
You can at any time ask for the data relating to you to be deleted. There are few exceptions to the right to erasure, for example if the data must be retained because we have to fulfil a legal obligation (for example under the Swedish Accounting Act).

10.8 Data protection responsible
FÖRETAG is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

10.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords securely.

11. Changes to the General Terms

We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The amended terms are deemed accepted in connection with an order or a visit to the website.

12. Disputes and governing law

If a dispute cannot be resolved amicably between the company's customer service and the customer, you as a customer can turn to the Swedish National Board for Consumer Disputes (ARN), see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's online dispute resolution platform, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we follow decisions from ARN or a corresponding dispute resolution body.

Disputes concerning the interpretation or application of these general terms shall be interpreted in accordance with Swedish law.